Question 1

How do I find photos and clips from my surf session?

Accepted Answer

Head to the Gallery and search by your surf spot, date, and session time. You can also browse by location on our Surf Photos by Location page. Creators tag every session with the exact beach, date, and time range so you can quickly find your waves.

Question 2

What do I get when I purchase a photo or video clip?

Accepted Answer

You get the full-resolution, watermark-free file. Photos are delivered in their original high-quality format (JPG or PNG). Video clips are delivered in their original format (MP4 or MOV). You can download instantly after purchase.

Question 3

Can I download multiple files at once?

Accepted Answer

Yes! After purchase you can download all your bought media as a ZIP file for convenience. You can also download individual files one at a time.

Question 4

What are session packages?

Accepted Answer

Creators can bundle a selection of photos and clips from a session into a discounted package. Packages offer better value than buying individual items and give you a curated set of the best moments from your session.

Question 5

Is my payment secure?

Accepted Answer

Absolutely. All payments are processed through Stripe, one of the world's most trusted payment platforms. Got Barreled never stores your card details.

Question 6

Can I save photos and come back to buy them later?

Accepted Answer

Yes! You can favourite individual media, albums, and creators. Your favourites are saved to your profile so you can easily return and purchase whenever you are ready.

Question 7

How do location subscriptions work?

Accepted Answer

You can subscribe to specific surf spots. Whenever a creator uploads a new session at that spot, you will receive an email notification so you never miss media from your local break.

Question 8

How much do I keep from each sale?

Accepted Answer

You keep 90% of every individual media sale - the highest creator commission in the surf media industry globally. For private bookings, you keep 92.5% of the booking price. There are no setup fees and no monthly charges. See our pricing page for full details.

Question 9

What file formats can I upload?

Accepted Answer

Photos: JPG and PNG files. Video clips: MP4 and MOV files. Our system automatically generates thumbnails and watermarked previews for both photos and videos, so your originals stay private until a surfer purchases them.

Question 10

How does watermarking work?

Accepted Answer

When you upload media, our system automatically generates a watermarked preview version. Surfers see the watermarked preview when browsing. After purchase, they receive the full-quality original without any watermark. You do not need to watermark anything yourself.

Question 11

How and when do I get paid?

Accepted Answer

Earnings have a 9-day clearing period after the sale. Once cleared, you can withdraw your balance via Stripe Connect, Wise, bank transfer, or e-wallet. The minimum payout is AUD $2. You can track your earnings in real-time from your dashboard. See our pricing page for full payout details.

Question 12

How do I price my media?

Accepted Answer

You set your own prices for individual photos and video clips. You can also create session packages that bundle multiple items at a discounted rate. Our smart pricing tools give you market insights to help you price competitively.

Question 13

Can I sell both photos and video clips?

Accepted Answer

Yes! Got Barreled supports all surf media types. You can upload photos and video clips in the same session album and price them independently. Many creators sell both to maximise their earnings per session.

Question 14

How do I get started as a creator?

Accepted Answer

Sign up on our creator registration page. Complete your profile with your bio, specialties, and the spots you shoot. Then start uploading your media. Whether you shoot photos, video, or both, we have you covered.

Question 15

How do I book a photographer or videographer?

Accepted Answer

Browse creator profiles on the Creators page. Find someone who shoots at your local spot, view their portfolio and booking packages, and submit a booking request with your preferred date.

Question 16

What happens after I submit a booking request?

Accepted Answer

The creator reviews your request and either approves or declines it. Once approved, your payment is captured. After the session, the creator uploads your media to the platform. You review and approve the delivery, then download your files.

Question 17

What if the creator does not deliver on time?

Accepted Answer

Creators have a delivery deadline with a grace period. If media is not delivered within the grace period, a late delivery penalty is automatically applied to protect surfer interests.

Question 18

Can I reschedule a booking?

Accepted Answer

Yes. If conditions change or something comes up, you can request to reschedule your booking through the platform. Both parties need to agree to the new date.

Question 19

Is Got Barreled free to use?

Accepted Answer

For surfers, there is no membership fee - you only pay when you purchase media or book a session. For creators, there are no setup fees and no monthly charges. Got Barreled takes a small platform fee only when you make money. See the pricing page for details.

Question 20

Where does Got Barreled operate?

Accepted Answer

Got Barreled is a global platform. Creators and surfers from anywhere in the world can use the marketplace. We have sessions from Australia, Portugal, Indonesia, the USA, and many more countries. Browse all locations on our Surf Photos by Location page.

Question 21

How do I contact Got Barreled support?

Accepted Answer

You can reach our support team via the contact details on our website. We aim to respond within 24 hours.

Question 22

Is my content protected on the platform?

Accepted Answer

Yes. All original files are stored in secure private cloud storage. Only watermarked previews are shown publicly. Full-quality originals are only accessible after a purchase is completed. Got Barreled takes copyright protection seriously.

Question 23

How does Got Barreled work?

Accepted Answer

Got Barreled is a marketplace connecting surfers with the creators who capture their sessions. Surfers search by location and date to find their photos and clips. Creators upload session media and set their own prices. Visit our How It Works page for a full walkthrough.

Frequently Asked Questions

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For Creators

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General

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